Ms. Aurelia Jansen

Aurelia Jansen is a researcher in organisational behaviour and management studies, with published work in the Mediterranean Journal of Social Sciences. Her scholarship centres on workplace dynamics, employee motivation, and performance management, particularly within service-oriented and managerial contexts. Her research reflects a strong interest in how organisational structures and leadership practices influence employee satisfaction and effectiveness.

Her study on call centre job differences challenges assumptions of uniformity in call centre work, highlighting how distinct roles shape perceptions of management, job satisfaction, and self-rated performance. By advocating differentiated management strategies and job enrichment, her work contributes to more nuanced human resource practices in customer service environments.

Jansen has also examined the motivation of middle-level managers through the lens of two-factor theory, emphasizing the combined importance of intrinsic and extrinsic drivers in achieving organisational goals. Based on limited available publications, her expertise appears grounded in applied organisational research with practical implications for management strategy and employee engagement.